But you might be asking: Aren’t there already enough phone options out there? Is there really that big of a difference from one phone technology to the next? Why did Zoom need to release its own cloud phone solution?Īll fair questions. The call queue settings can also be changed and the queue calls can be monitored.Zoom Phone is a business phone system that integrates your voice conversations into a single communications experience. The maximum number of members in a call queue is 50. In your office, you may route calls to the billing department, sales department, or customer service department. The call queue feature allows account owners and admins to route incoming calls to groups of users. If you select Warm Transfer, the original call is put on hold until the dialed number is connected. When the transferee responds , click Complete Transfer to hang up. You can continue to use most in- call controls until you complete the transfer . If you want to cancel the warm transfer and return to the original call, click Cancel Transfer .Click the blue transfer button and select the transfer method:.Dial the phone number to the forwarding destination. You can also enter a name to search for extensions, outside lines, or synced contacts .Follow the instructions to make or receivea call .Blind transfer : Transfer to the specified phone number and hang up immediately. If you are prompted for a phone menu, the other party must complete it.įorward to Voicemail : Forwards the call to the voicemail with the specified phone number. This transfer method may not work for some phone numbers. You can also use the DTMF code to forward to voice mail.
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